Thursday, September 04, 2008

The fireplace guy

So, guess who decided to call me? The fire place company. Convo went like this -

Me: Hello
ASSWIPE: (All jovial) Hi Urban we are still TRYING to get someone to come out.
Me: What do you mean trying? Someone was scheduled @ 9.
AW: (Still smiling) Well, we are sending someone.
Me: At what time?
AW: (Still freaking smiling - can you tell I am getting heated) Well, soon maybe around 1
Me: Well, if it is going to be after 1 I need to know.
AW: Well, I always call before hand. I am trying to get them for free.

Commercial interruption: Per husband, I am suppose to pay $119 NOT something for free.

Me: What do you mean you are trying to get someone for free? I am paying for the service.
AW: WHAT ARE YOU GETTING DONE?
Me: Some piece or something is suppose to be replaced (remember the husband scheduled it).
AW:WOULDN'T IT MAKE SENSE THAT YOU HAVE THE PIECE FIRST, BEFORE WE COME OUT.

Me: (EYEROLL and trying to stay calm because the piece do not grow on trees - that is why we called they are suppose to bring the fucking piece). Sir, wouldn't it make sense that you all would have figured this shit out before you scheduled the appointment yesterday. I would think, that when my husband called and made the appointment you all discussed all this, BECAUSE HE WAS GIVEN A PRICE.

AW: (no longer freaking smiling) - let me pull the ticket and call you back.
Me: Yeah, you do that.

DAYHUM!!! We have used these people before with no problems. But, wtf, where is customer service hiding? I mean, dayhum, why me.

3 comments:

Kim said...

*sigh*

We've been waiting for a 'piece' now for about 4 months. They FINALLY decided yesterday that they would just go ahead and replace the whole piece of furniture, which is what they should have done in the first place.

I feel your pain.

Pajnstl said...

that was a hard conversation to have... goodNESS

Knitaholictoo said...

ROTFL!! Did they ever call back? I love they way they never call back and then ask who did you speak too!